CVBee

    Refund & Cancellation Policy

    Last updated: 13 Jul 2026

    Refund & Cancellation Policy

    Last updated: July 13, 2026

    1. Overview

    CVBee provides personalized, work-intensive digital services (CV writing and related career services). Because each order involves a writer's time and custom work starting shortly after purchase, our refund policy differs from that of physical goods.

    2. Cancellation Before Work Begins

    If you cancel your order before your writer has started work (typically within 24 hours of order placement, before your brief has been assigned), you are eligible for a full refund. Contact us as soon as possible at hello@cvbee.me to request cancellation.

    3. Once Work Has Started

    Once your writer has begun work on your CV, the order is no longer eligible for a full refund, as time and effort have already been committed. In this case:

    • We will work with you through your included revision rounds to ensure you're satisfied with the result.
    • If you remain unsatisfied after all included revisions, contact us and we will review your case individually. We may offer a partial refund, a further revision, or reassignment to a different writer, at our discretion.

    4. Non-Delivery

    If we fail to deliver your CV within a reasonable time beyond the stated delivery window (accounting for any delays caused by incomplete information from you), you are entitled to a full refund for the undelivered portion of your order.

    5. Companion Services and Add-Ons

    • Cover Letter, LinkedIn Profile Optimisation, Translation, ATS Formatting: same policy as above — refundable before work starts, subject to revision process once started.
    • Express Delivery: if we fail to meet the guaranteed Express Delivery timeframe due to a delay on our end, the Express Delivery fee (not the full order) will be refunded.
    • One-on-One Consultation: cancellations more than 24 hours before your scheduled session are fully refundable. Cancellations within 24 hours of the session, or no-shows, are non-refundable, though we will make reasonable efforts to reschedule once.

    6. How Refunds Are Processed

    Approved refunds are issued to your original payment method via Stripe and may take several business days to appear, depending on your bank or card provider.

    7. Job-Specific CV Adjustment (Returning Clients)

    This service follows the same policy as companion services above: refundable before work begins, subject to the standard revision process once started.

    8. Contact Us

    For any cancellation or refund request: hello@cvbee.me